A large apartment building in Spring Hill, TN, had an unnoticed HVAC leak that went on for several months, leading to a mold problem in multiple units. One tenant began experiencing symptoms of mold exposure and raised concerns. Soon, a neighboring tenant reported similar issues. The property manager recognized that tenant concerns about mold can quickly turn into serious liabilities: negative online reviews, potential legal claims, and broader reputational damage across the property. She needed fast, credible help—not just to solve the problem, but to show tenants the issue was being taken seriously.
She called a traditional remediation company but the quote came back at over $10,000, made no promises—and worse, it required tenants to vacate their apartments for several days. That’s when she discovered Claro. She called us, explained the situation, and we were on-site right away. Initial testing confirmed elevated spore counts, so she requested a quote. She was stunned to find that our price was just a fifth of what the other company had quoted.
Within the week, we treated both apartments. The tenants only had to leave for a few hours, and they returned to clean, mold-free homes backed by our one-year guarantee. They were relieved, their post-treatment tests confirmed the effectiveness, and the property manager was thrilled with the cost savings and minimal disruption.
Here is the after test:
For property managers, mold complaints are more than just a maintenance issue—they’re a legal and PR risk. A single review or lawsuit mentioning mold can cost many times more than the price of professional treatment. Claro helps multifamily owners and managers stay ahead of problems, protect their reputation, and keep tenants safe and happy.
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